FAQ

Welcome to the Morocco Travel Lab FAQ section. Here you’ll find clear answers to the most common questions about our solutions, digital content, cultural products, access, updates, and platform policies. If you don’t find the information you’re looking for, please feel free to contact us via our Contact Form.

Frequently Asked Questions

At Morocco Travel Lab, our goal is to provide clear, reliable, and research-driven cultural travel intelligence. Our solutions are designed to help you understand Morocco beyond destinations, and we know that questions may arise before accessing a guide, digital content, or curated cultural products.

This FAQ section explains how our platform works, what we offer, and what you can expect from our solutions. If you need further assistance, our support team is available and aims to respond within the same business day.

Morocco Travel Lab is a cultural travel intelligence platform. We develop research-based guides, tools, and curated cultural solutions designed to help people understand Morocco beyond traditional tourism content.
No. Morocco Travel Lab is not a travel agency. We do not sell tours, accommodation, flights, or transport services. Our role is to provide clarity, context, and cultural intelligence to support informed travel decisions.
The Smart Morocco Guide is a structured digital reference that explores cities, medinas, heritage, landscapes, social codes, safety, costs, and everyday life in Morocco. It is designed as a long-term orientation tool rather than a simple travel ebook.
Yes. Access to the Smart Morocco Guide includes long-term access to updated versions as content evolves over time. Updates are provided as part of our continuous research and development process.
The Smart Morocco Guide is currently delivered as a digital product. Future physical or expanded formats may be introduced as part of our evolving solutions.
Yes. In addition to digital intelligence, we curate a selection of Moroccan-inspired cultural products and objects. These items are designed or selected for their cultural, symbolic, and design value rather than mass tourism.
Physical products are prepared and shipped according to their specific production model. Estimated production and delivery times are displayed on each product page. Delivery times may vary depending on destination, product type, and carrier.
Due to the nature of digital content, digital products such as the Smart Morocco Guide are generally non-refundable once access has been provided, unless otherwise stated by law.

We accept a range of secure payment methods, including:

  • Visa
  • Mastercard
  • American Express
  • UnionPay
  • Apple Pay
  • Google Pay
  • Shop Pay
  • Klarna

(Only the payment methods displayed at checkout are available for your region.)

Frequently Asked Questions

Before You Travel to Morocco

Our content is based on local knowledge, real travel experiences, and continuous research, ensuring accuracy and relevance for modern travelers visiting Morocco.

Yes. We regularly update our articles and recommendations to reflect current

Unlike scattered online content, this guide brings verified, up-to-date information into one structured, easy-to-use resource, saving you time and helping you avoid common travel mistakes.

Yes. The guide is designed for both first-time travelers and returning visitors. It covers essential information, cultural tips, destinations, and practical advice to help you travel confidently across Morocco.

Yes. The Smart Guide is available in English and French, making it accessible to a wide international audience.