Refund policy

At Morocco Travel Lab, we aim to ensure clarity and fairness across all our solutions and products. If you need to request a return or refund, please review the guidelines below.

Conditions for Returns

Physical Products

• Returns are accepted within 14 days of receiving your order.
• Items must be unused, unaltered, and in their original condition and packaging.
• Products showing signs of use, damage, or wear may not be eligible for return.

Digital Products

• Due to the nature of digital content, digital products (including the Smart Morocco Guide) are generally non-refundable once access has been provided, unless otherwise required by applicable law.

How to Initiate a Return or Refund Request

• Please notify us by submitting a request through the contact form on our website.
• Once your request is received, our team will review it and provide further instructions where applicable.
• For physical returns, items must be sent back only after receiving confirmation and instructions from our support team.

Return Costs

• Return shipping costs for physical products are the responsibility of the customer, unless the return is due to a confirmed defect or error on our part.
• We strongly recommend using a tracked shipping method to ensure safe delivery of returned items.

Refunds

• Once a returned physical product is received and inspected, refunds are processed within 7 business days.
• Refunds are issued to the original payment method used at checkout.
• For approved cases involving digital products, refunds or corrective access will be handled according to the specific situation and legal requirements.

Need Assistance?

If you have any questions or concerns regarding returns or refunds, please contact our support team. We’re here to help and aim to respond as quickly as possible.